Privacy Policy

Last updated: July 2026

Navihum ("we") is committed to protecting the privacy of its users. This policy explains what data we collect, how we use it, and how we protect it.

1. Data Collected

When using the Navihum app, we collect the following data:

• Precise GPS location — to display your position on the map, calculate distance to nearby partners, and track the driver's route during a delivery
• Background GPS location — only when you are logged in as a driver with an active order, or as a partner awaiting orders, to ensure service continuity even when the app is not in the foreground
• Push notification token (Expo/FCM) — to send you notifications about new orders or status changes
• Store name and PIN code — for partner authentication
• Phone number — to contact partners
• Orders — content of orders exchanged between drivers and partners

2. Data Usage

The collected data is used solely to:

• Display your position on the GPS map in real time
• Enable the driver to navigate to the partner and then to the customer
• Transmit your orders to partners
• Send order-related notifications (new order, order ready, cancellation)
• Enable partners to manage their dashboard

We do not sell your data to third parties.

3. Foreground Service

The Navihum app uses an Android Foreground Service with location tracking to ensure delivery reliability. Specifically:

• When a driver has an active order or a partner is connected, a persistent notification "Navihum online" appears in your status bar
• This notification indicates that the app remains active to receive orders and track routes, even when the screen is locked
• You can stop this service at any time by logging out (partner) or closing the app (driver)
• No location is stored on our servers outside of an active order

4. Data Sharing

Your data is only shared with the technical service providers necessary for the service to function:

• Netlify — hosting and secure data storage
• Mapbox — GPS map display
• Expo — push notification infrastructure
• Google Firebase Cloud Messaging (FCM) — push notification delivery on Android

These providers are contractually bound to confidentiality and may only use your data to provide the service to Navihum.

5. Data Retention

• Orders — 30 days after delivery, then automatically deleted
• GPS location — not retained after the end of an active order. Location history is not stored on our servers
• Push notification token — until the app is uninstalled or the partner logs out
• Partner account — kept as long as the account is active; deleted upon request

6. Your Rights

You have the right to:

• Access your personal data
• Request deletion of your data
• Withdraw consent at any time (in particular, background location consent can be withdrawn by disabling the permission in Android settings)

To exercise these rights, contact us at: eyystopthere@gmail.com

7. Security

Your data is transmitted via HTTPS (TLS encryption) and stored securely. We apply security measures to protect your information from unauthorized access.

8. Children

Navihum is not intended for children under 13. We do not knowingly collect personal data from children.

9. Contact

For any questions regarding this privacy policy:

• Email: eyystopthere@gmail.com
• Phone: +212 6 61 51 53 27